Welcome to the Ancient Wisdom FAQ page. Here we try to give some help with known problems with our group of sites; www.AncientWisdom.biz , www.bagsbags.biz and www.whilestockslast.biz . We will also put the answers to some frequently asked questions.
If you are having a problem that is not resolved by following instructions below you can email Alan here.
If you have any suggestions for the site or anything else you can send them to David here.
If you are having a problem that is not resolved by following instructions below you can email Alan here.
If you have any suggestions for the site or anything else you can send them to David here.
Q1 > Why is there a minimum order at Ancient Wisdom ?
A1 > The minimum order is in place to protect our retail customer by discouraging the general public. We
Do try and check company details but some members of the public are quite cunning. Our retail
Customers understand this and most customers make orders of over £50 and are therefore not charged. Gold reward members are not subject to the small order charge.
Q2 > What is the minimum order for Ancient Wisdom ?
A2 > Minimum order is £50 before VAT and carriage. Any orders under £50 attract a £5 surcharge.
Showroom sales (cash & Carry) - strictly £50+vat minimum order.
Q3 > How much will it cost me to have my order delivered ?
A3 > Our standard carriage fee is £7.50 per order in the UK. Some areas of the UK such as the Channel
Islands, Isle of Man, Northern Ireland and some remote parts of Scotland attract an additional fee. If you live in one of these areas we will be happy to give you a quote for carriage before we send your order. Orders over £175 in a an area that has the standard carriage fee will have the carriage fee waived .
For European orders please call us for a quote. Our export manager is Philippe.
Q4 > Do you provide any kind of drop shipping service ?
A4 > No.
Q5 > Is there any way I can become the only Ancient Wisdom distributor in my town/area ?
A5 > No. This would be unfair to all those who lost out and impossible to police.
Q6 > How do I open an account with Ancient Wisdom ?
A6 > We do not operate account in the standard way. All you have to do is register online or call us and give your business name and address and you are ready to order.
Q7 > What methods of payment do Ancient Wisdom accept ?
A7 > We accept credit cards ( Visa, Mastercard, Switch and Solo) cheque's, bank transfers, credit cards and cash*.
*please don’t send cash through the post as we cannot be responsible if it is lost or stolen.
We accept cash for showroom orders at our Sheffield site.
Q8 > My order was over £100 but I did not receive a bottle of wine, where is it ?
A8 > Please check that it has been less then one month since your last order. If it is more then one month you are no longer a gold reward and do not qualify for a free bottle of wine.
Q9 > I placed my order over the Internet and the total was over £175 but you still charged me carriage.
A9 > To qualify for free carriage your order must be over £175 before VAT and after all discount have been applied .
A1 > The minimum order is in place to protect our retail customer by discouraging the general public. We
Do try and check company details but some members of the public are quite cunning. Our retail
Customers understand this and most customers make orders of over £50 and are therefore not charged. Gold reward members are not subject to the small order charge.
Q2 > What is the minimum order for Ancient Wisdom ?
A2 > Minimum order is £50 before VAT and carriage. Any orders under £50 attract a £5 surcharge.
Showroom sales (cash & Carry) -
Q3 > How much will it cost me to have my order delivered ?
A3 > Our standard carriage fee is £7.50 per order in the UK. Some areas of the UK such as the Channel
Islands, Isle of Man, Northern Ireland and some remote parts of Scotland attract an additional fee. If you live in one of these areas we will be happy to give you a quote for carriage before we send your order. Orders over £175 in a an area that has the standard carriage fee will have the carriage fee waived .
For European orders please call us for a quote. Our export manager is Philippe.
Q4 > Do you provide any kind of drop shipping service ?
A4 > No.
Q5 > Is there any way I can become the only Ancient Wisdom distributor in my town/area ?
A5 > No. This would be unfair to all those who lost out and impossible to police.
Q6 > How do I open an account with Ancient Wisdom ?
A6 > We do not operate account in the standard way. All you have to do is register online or call us and give your business name and address and you are ready to order.
Q7 > What methods of payment do Ancient Wisdom accept ?
A7 > We accept credit cards ( Visa, Mastercard, Switch and Solo) cheque's, bank transfers, credit cards and cash*.
*please don’t send cash through the post as we cannot be responsible if it is lost or stolen.
We accept cash for showroom orders at our Sheffield site.
Q8 > My order was over £100 but I did not receive a bottle of wine, where is it ?
A8 > Please check that it has been less then one month since your last order. If it is more then one month you are no longer a gold reward and do not qualify for a free bottle of wine.
Q9 > I placed my order over the Internet and the total was over £175 but you still charged me carriage.
A9 > To qualify for free carriage your order must be over £175 before VAT and after all discount have been applied .
Q10 > I placed an order on Friday afternoon/evening and did not receive it until Tuesday, yet you state next day delivery.
A11 > Order placed after 5.30pm will not be processed until the following working day. Ancient Wisdom is closed after 5.30pm and at weekends. We do not deliver at weekends unless specified by the customer at the time of ordering. This also incurs an extra carriage cost payable by the customer.
Please also note that at busy times we do not guarantee next day delivery, especially on orders placed later in the day.
Q11 > I am a private citizen, can I order from Ancient Wisdom ?
A11 > No, Ancient Wisdom is trade only.
Q12 > I have a company in the United States and would like to order from Ancient Wisdom, can I ?
A12 > We can accept orders from US but it is better if they are high value low weight items so we can send them by standard mail. Unfortunately carriage costs to the US at this time are very high and would make certain orders very expensive.
Q13 > I would like to buy your products with my own companies labeling, do you provide this service ?
A13 > We can provide this service on certain products such as Essential Oils but order would have to be sizable in order to make this cost effective (1000 units). We do not provide any form of bag printing service at this time.
Q14 > Do I have to make an appointment to visit your showroom ?
A14 > No appointment is necessary to visit the showroom. but it helps as we can allocate time and attention to your needs. Call Amanda on 01142729 165 to book a time.
It is open from 9am to 4.30pm Monday to Friday (except bank holidays). Please feel free to visit anytime within these hours. *Please Note there is a strict minimum order of £50 in the showroom
Q15 > You sell things in bulk but I only want to buy one item or pack, can I ?
A15 > No, we sell things in bulk so that we can pass on savings to our customers and keep our prices down. Selling in single units means we will have to start opening packets and boxes, which means we will ruin a whole packet just to sell one item.
Q16 > Can I take your pictures from your web site for my own usage ?
A16 > The Ancient Wisdom group of web sites are fully copyrighted. If you wish to use any of our pictures or any other media you are asked to put your request in writing and send it to us either by post or by email to here. Only Ancient Wisdom customers will be allowed to use any media from our under the condition that they will only be used to promote Ancient Wisdom products.
** Please note that it is illegal to use anything from our sites without our permission.**
Q17 > Are your products tested on animals or in any other way unethical ?
A17 > Short answer: no.. but please see our Business Ethics Page for full details.
Q18 > I am an Ancient Wisdom customer and I would like data or COSHH sheets for your products, can you provide them ?
A18 > Yes we can. In some cases it may take us a little while to provide data sheets but they are all
available.
Your question not answered here ? Email us and we will answer as soon as possible.
